Terms & Conditions

1. Who we are

Workvera Ltd is a company registered in England and Wales. We provide structured written advisory services to individuals, sole traders, and small businesses across four service areas. All of our services are delivered entirely digitally — no physical goods are dispatched and no in-person visits are made.

Our company registration number and registered address are published in the footer of every page of this website and on every invoice we issue. You can independently verify our registration at any time via Companies House.

2. Our services & products

Workvera Ltd offers four categories of structured written advisory service, all delivered electronically as formatted documents to your email address. Our price range for all services is £29 – £599 GBP, with the specific price for your selected plan shown clearly before any payment is taken.

Full service descriptions, individual plan names, and exact prices for all 16 plans are available at workvera.uk/services and workvera.uk/plans.

3. Accepting these Terms

By accessing or using the Workvera Ltd website at workvera.uk, and/or by purchasing any service or product from us, you confirm that:

• You are at least 18 years of age
• You have read, understood, and agree to be bound by these Terms & Conditions
• You have the legal capacity to enter into a binding agreement, either on your own behalf or on behalf of an organisation
• All information you provide to us is accurate and complete

If you are using this website or purchasing on behalf of a business, organisation, or other entity, you confirm that you have the authority to bind that entity to these Terms.

4. Using our website

4.1 Permitted use

You may use workvera.uk for lawful purposes only. You may access and browse the website, view service descriptions and pricing, and purchase our services in accordance with these Terms.

4.2 Prohibited activities

You must not use our website to:

• Post, transmit, or upload any unlawful, harmful, defamatory, offensive, or fraudulent content
• Attempt to gain unauthorised access to any part of our website, systems, or data
• Use automated tools (bots, scrapers, crawlers) to extract data from our website without written permission
• Impersonate any person or organisation, or misrepresent your identity or affiliation
• Introduce viruses, malware, or any other technically harmful material
• Engage in any activity that could damage, overload, or impair the operation of our website or servers
• Reproduce, redistribute, or republish any part of our website content without written consent

4.3 Website availability

We aim to keep workvera.uk accessible at all times, but we do not guarantee uninterrupted availability. We may need to suspend access temporarily for maintenance, updates, or for reasons outside our control. We are not liable for any loss resulting from unavailability of the website.

5. Purchasing from us

5.1 How to purchase

You can purchase our services through the following routes:

• Using the request forms on workvera.uk/plans or individual service pages — submit your details and we send a full invoice for review before any payment is taken
• Contacting us directly via workvera.uk/contact or hello@workvera.uk to discuss a service, after which we issue a payment link or invoice

5.2 When a contract is formed

A binding contract between you and Workvera Ltd is formed when you complete payment and we send an order confirmation. Please retain your confirmation email. We reserve the right to decline or cancel an order — for example, in the event of a pricing error, unavailability, or reasonable grounds to suspect fraud — in which case any payment taken will be refunded in full within 5–10 working days.

5.3 Invoice before payment

For all advisory service plans, you will always receive a full itemised invoice before any payment is taken. You are under no obligation to pay until you have reviewed the invoice and are satisfied with its contents. If you have questions about the invoice, contact us at hello@workvera.uk before paying.

6. Pricing, currency & payment

6.1 Prices

All prices are displayed in GBP (£) and are all-inclusive — no fees are added at checkout beyond the price shown. Our plans range from £29 to £599. Full pricing for all 16 plans is available at workvera.uk/plans. Prices may change at any time but changes will not affect confirmed orders.

6.2 Payment processors

Payments are processed securely by Wise, Stripe, and Airwallex — regulated third-party payment processors. Workvera Ltd does not store your full card details. By making payment, you confirm you are the authorised holder of the payment method used.

6.3 Failed or disputed payments

If a payment is declined, reversed, or disputed, Workvera Ltd is not obliged to deliver or continue providing the relevant service. Please contact us at hello@workvera.uk before initiating a chargeback — most issues can be resolved quickly through direct contact.

6.4 Currency conversion

All transactions are processed in GBP. If your payment method operates in another currency, your bank or payment provider may apply a conversion rate and charge their own fees. Workvera Ltd is not responsible for such fees or exchange rate differences.

7. Delivery

All Workvera Ltd services are delivered entirely digitally to the email address provided at the time of purchase. Full details are in our Delivery Policy. In summary:

• Order confirmation — sent by email immediately upon payment being confirmed
• Advisory documents and written guidance — delivered within 24–48 hours of confirmed payment on UK business days (exact timeframes vary by plan and are shown on each service page)
• Digital Guides & Reference Kits — delivered within a few hours of confirmed payment
• Monthly Maintenance Advisory — first document delivered within 5 business days; ongoing monthly thereafter

8. Refunds & cancellations

Our full Refund & Cancellation Policy is available at workvera.uk/refund-cancellation-policy and applies to all purchases. This section provides a summary.

8.1 Advisory service plans — before work commences

If you cancel an advisory service plan before any work has commenced, you are entitled to a full refund. Please notify us as soon as possible at hello@workvera.uk.

8.2 Advisory service plans — after work commences

Once advisory work has commenced, a full refund is not automatically available. We will consider a partial refund based on the proportion of the service not yet delivered, at our reasonable discretion. Where a complete advisory document has been delivered, no refund is payable for that deliverable unless there was a failure on Workvera Ltd's part.

8.3 Digital Guides & Reference Kits

Because digital products can be retained once accessed, we do not offer refunds for change of mind after a PDF has been delivered. Refunds are available where the product is materially not as described, there is a technical failure preventing access that we cannot resolve, or the product is not of satisfactory quality under the Consumer Rights Act 2015.

8.4 Statutory cooling-off period

UK consumers generally have a 14-calendar-day right to cancel distance contracts without giving a reason. For digital content delivered with your express consent before the end of that period, this right may be waived — where this applies it will be made clear at the point of purchase. For service plans you have asked us to begin within the 14-day window, a pro-rated charge may apply for work already completed.

8.5 Monthly Maintenance Advisory cancellation

The Monthly Maintenance Advisory (£79/month) is a recurring monthly plan. You may cancel by providing at least 7 days' written notice before your next billing date. Notice must be sent to hello@workvera.uk. No refunds are issued for a billing period already commenced.

8.6 How to request a refund

9. Your details & responsibilities

When purchasing from Workvera Ltd, you agree to:

• Provide accurate and complete contact, payment, and service-related information
• Notify us promptly of any changes to your contact details that could affect delivery
• Respond reasonably and promptly to requests for information we need to deliver your advisory
• Use all advisory documents and reference kits only as permitted under Section 10 below
• Not misrepresent your situation in a way that causes us to produce advisory that is incorrect as a result of that misrepresentation

Workvera Ltd reserves the right to suspend or terminate access to any service where you are in material breach of these Terms, without refund where the breach is caused by your own actions.

10. Intellectual property

All content on workvera.uk — including text, design, graphics, service descriptions, and advisory frameworks — is owned by or licensed to Workvera Ltd and is protected by UK and international copyright and intellectual property law.

10.1 Licence granted to you

When you purchase a Workvera plan, you receive a limited, non-exclusive, non-transferable licence to use the delivered document for your own personal or internal business use. You may:

• Use, print, and save the delivered document for your own use
• Share the document internally within your own team or business
• Adapt content from a reference kit for your own internal purposes

10.2 What is not permitted

Unless Workvera Ltd has provided prior written consent, you must not:

• Resell, redistribute, or publicly share any Workvera document, guide, or advisory output
• Use Workvera materials as the basis for a competing advisory product or service offered to third parties
• Claim or imply that you created any Workvera framework, template, or document
• Remove, alter, or obscure any copyright notices or branding from our materials

The Workvera Ltd name, logo, and brand are our trademarks. You may not use them without written permission.

11. Acceptable use

When using Workvera Ltd's website or services, you must comply with all applicable UK laws and regulations. You must not use our services or website to facilitate any unlawful activity, to infringe the rights of any third party, or in any way that would expose Workvera Ltd to legal liability.

12. Third-party links & services

Our website may contain links to third-party websites, tools, or resources — for example, Companies House, Google Business Profile, or payment processor websites. These links are provided for convenience and information only. Workvera Ltd does not endorse, control, or take responsibility for the content, privacy practices, or availability of any third-party website.

Accessing any linked third-party website is at your own risk, and you should review the applicable terms and privacy policies of those third parties directly.

Our payment processors (Wise, Stripe, and Airwallex) are independent third parties with their own terms of service. By making payment through these processors, you also agree to their applicable terms.

13. Disclaimers

Workvera Ltd provides structured written advisory guidance. Our advisory documents are produced with reasonable care and skill, and are based on the information you provide. However:

• We do not guarantee any specific outcome from use of our advisory — including resolution of device faults, improvements in search rankings, website performance, or business results
• Our advisory is not a substitute for professional legal, financial, technical, or specialist advice tailored to your circumstances
• Outcomes from implementing our guidance depend on many factors outside our control, including your individual situation, the accuracy of information you provide, and external platform or technology changes
• The information in our reference kits and advisory documents reflects our knowledge at the time of writing; we do not guarantee that it will remain accurate indefinitely as technology evolves

Full details are set out in our Disclaimer.

14. Limitation of liability

To the fullest extent permitted by applicable law, Workvera Ltd's total liability to you in connection with any order or use of our website will not exceed the amount paid by you for the specific product or service giving rise to the claim.

Workvera Ltd will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, data, business, goodwill, or anticipated savings, whether arising in contract, tort (including negligence), or otherwise — even if we have been advised of the possibility of such losses.

15. Data protection & privacy

Workvera Ltd collects and processes personal data in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018). Full details of what we collect, how we use it, how long we keep it, and your rights are set out in our Privacy Policy.

By using our website or purchasing from us, you acknowledge that we may process your personal data for purposes including processing your order, delivering services, providing customer support, and meeting legal obligations. We may share limited data with regulated service providers (such as Wise, Stripe, Airwallex, and email delivery platforms) strictly as necessary.

You have the right to access, correct, delete, and restrict the processing of your personal data. For any data-related enquiries, contact us at hello@workvera.uk.

16. Cookies

Workvera.uk uses cookies and similar technologies to enable essential website functions and, where you consent, to measure usage and improve the website. Full details of which cookies we use, their purpose, and how to manage your preferences are in our Cookie Policy.

By continuing to use our website after being shown our cookie notice, you consent to the use of cookies as described in our Cookie Policy. You can withdraw your consent or manage your settings at any time.

17. Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, pricing, legal requirements, or other relevant factors. When we make material changes, we will update the "Last updated" date at the top of this page.

The version of these Terms in force at the time you placed an order will apply to that order. Your continued use of workvera.uk following any update constitutes your acceptance of the revised Terms. If you do not accept the updated Terms, you should stop using our website.

18. Governing law & jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the laws of England and Wales.

You and Workvera Ltd agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute, except that:

• If you are a consumer resident in Scotland, you may also bring proceedings in the Scottish courts
• If you are a consumer resident in Northern Ireland, you may also bring proceedings in the Northern Irish courts

Before pursuing formal legal proceedings, we strongly encourage you to contact us directly at hello@workvera.uk — most issues can be resolved quickly and informally through direct contact.

19. Contact us

If you have any questions about these Terms & Conditions, wish to make a complaint, or need to contact us for any reason:

These Terms & Conditions should be read alongside our other legal documents, all available at workvera.uk:

• Terms of Sale — the terms that apply when you purchase a plan
• Delivery Policy — how and when your documents are delivered
• Refund & Cancellation Policy — how refunds and cancellations are handled
• Privacy Policy — how we collect, use, and protect your personal data
• Cookie Policy — cookies used on this website
• Disclaimer — the limits of our liability and the nature of our advisory service