Refund & Cancellation Policy

1. About WorkVera Limited

WorkVera Limited is a UK-registered company providing practical digital support services to individuals, sole traders and small businesses. We help customers with device and printer guidance, digital presence and visibility, website advisory and management, and digital reference materials.

We are registered in England and Wales. Our contact email is info@workvera.uk. All purchases are made directly through our website at workvera.uk or by arrangement confirmed in writing by email.

2. Our services and pricing

WorkVera Limited provides the following four service categories. All plans are priced between £29.99 and £599.99 GBP, depending on the scope and duration selected. Specific prices are shown at the point of purchase on our website.

Prices are inclusive of applicable taxes unless otherwise stated at checkout. No hidden fees are charged beyond the price shown at the time of purchase. For full pricing details, visit workvera.uk/services.

3. Scope of this policy

This policy applies to all purchases made through workvera.uk or in writing directly with WorkVera Limited, including:

• Digital products — downloadable guides, reference kits, checklists and similar materials delivered digitally
• Advisory services — one-off or packaged advisory sessions delivered remotely (by video, call or written exchange)
• Ongoing or managed services — recurring or multi-session service packages such as website management or digital presence support

This policy applies whether you are purchasing as an individual consumer or as a business customer. Statutory consumer rights apply only where you are purchasing as a consumer (i.e. not for business purposes).

4. General refund principles

WorkVera Limited aims to be fair, transparent and reasonable in all refund and cancellation decisions. Our general approach is:

• We honour all statutory refund and cancellation rights that apply to you under UK law
• For services that have already been substantially delivered, we cannot typically offer a full refund, but will consider partial refunds or credits based on what has and has not been delivered
• For digital products accessed or downloaded, we do not offer refunds as a matter of course, because the content cannot be "returned" — but we will always review genuine complaints about quality, accuracy or access failures
• We review all refund and cancellation requests individually and aim to respond within 5 working days
• Where we make an error, deliver materially less than described, or are unable to deliver what was purchased, we will always provide a remedy — which may be a re-delivery, correction, credit or refund as appropriate

5. Digital guides & reference kits (downloadable products)

5.1 Standard position — no automatic refund after access

Digital guides and reference kits are delivered electronically. Because digital content can be copied and retained once accessed or downloaded, we do not automatically offer refunds once access or a download link has been provided.

Before purchasing, please read the product description carefully. If you have any questions about what a particular guide or kit includes, contact us at info@workvera.uk before completing your purchase.

5.2 When we will offer a refund or remedy

Despite the above, we will provide a refund, replacement or credit where:

• The product is not as described — e.g. core content is missing, significantly incorrect, or materially different from the product description on our website
• There is a technical failure on our side that prevents you from accessing or downloading the product and which we cannot resolve within a reasonable time
• The product is not of satisfactory quality or not fit for the purpose described (as required by the Consumer Rights Act 2015 for consumer purchases)

In such cases our first response will be to offer a corrected or replacement version. If that is not possible or appropriate, we will offer a full or partial refund.

5.3 What is not refundable for digital products

6. Advisory services & managed service packages

6.1 Before the service begins

If you have paid for an advisory session or service package but we have not yet begun any work, preparation or delivery, you are entitled to a full refund if you cancel. Please notify us by email at info@workvera.uk as soon as possible.

6.2 Cancellation of a booked session (with notice)

If you need to cancel or reschedule a booked session, please give us as much notice as possible. Our standard notice guidelines are:

6.3 Cancellation of a multi-session or managed service package

If you wish to cancel an ongoing or multi-session package, please contact us by email. We will assess:

• How many sessions or deliverables have already been provided
• What preparation, research or work has already been completed by us
• Any minimum commitment agreed at the time of purchase

We will then calculate a fair settlement, which may include a partial refund for unused sessions or a credit towards other services. There is no automatic right to a full refund once a service package has commenced, but we will always aim for a fair outcome.

6.4 If we need to cancel or reschedule

If WorkVera Limited needs to cancel or reschedule a session or service:

• We will notify you as soon as reasonably possible
• We will offer to reschedule at a mutually convenient time, at no extra charge
• If we are unable to reschedule within a reasonable time, or if rescheduling is not suitable for you, we will offer a full refund of any amounts paid for the affected session or service

6.5 Delivery method

Advisory services are delivered remotely by video call, telephone, or written exchange (email/document). We do not offer in-person services. No physical goods are dispatched. For full delivery terms please see our Terms of Sale.

7. Statutory cooling-off rights (UK consumers)

If you are a consumer (purchasing for personal, not business, use) in the United Kingdom, you may have statutory cooling-off rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

7.1 Standard 14-day right to cancel

For most distance contracts, consumers have the right to cancel within 14 calendar days of the contract being formed (for services) without giving a reason.

7.2 Exception: digital content delivered immediately

For digital content (such as our digital guides and reference kits), the right to cancel may be lost once delivery begins, provided:

• You have given your express prior consent to delivery beginning during the cooling-off period; and
• You have acknowledged that you will lose your right to cancel once delivery begins

At checkout, you will be asked to confirm these points before completing your purchase of digital content.

7.3 Exception: services where performance has begun at your request

If you request that a service begins within the 14-day cooling-off period, and we begin the service at your request, you may cancel during the cooling-off period but:

• You may be charged a pro-rated amount for the portion of the service already delivered before you cancelled
• If the service has been fully delivered within the cooling-off period (at your request), you may lose your right to cancel entirely

8. How to request a refund or raise an issue

If you believe you are entitled to a refund, or if there is a problem with a product or service you have purchased, please contact us as soon as possible. The quickest way to reach us is by email:

We will acknowledge your request within 2 working days and aim to resolve it within 5 working days. For more complex situations we may ask for additional information and will keep you updated throughout.

We will inform you of the outcome in writing and, where a refund is approved, we will process it promptly (see Section 9 below for timelines).

9. Refund processing & timelines

Where a refund is approved by WorkVera Limited:

• Refunds are issued to the original payment method used at the time of purchase
• We will process the refund within 5–10 working days of confirming it with you in writing
• The time it takes for the funds to appear in your account depends on your bank or payment provider — typically 3–7 additional working days after we process the refund
• We are unable to issue refunds to a different card, bank account or payment method than the one originally used, unless there is a specific reason making this impossible

For cooling-off period cancellations under the Consumer Contracts Regulations, we will issue the refund within 14 calendar days of receiving your cancellation notice, in accordance with our legal obligations.

10. Chargebacks & payment disputes

We understand that payment errors and concerns can arise. However, we ask that before raising a chargeback or formal payment dispute with your bank or card provider, you:

If a chargeback or dispute is opened through your bank or payment provider without contacting us first:

• We will cooperate fully with our payment processor's dispute resolution process
• We may share information about your order, any communications, and evidence of delivery or access with our payment processor in order to respond to the dispute
• We reserve the right to suspend access to any product or service involved in an active dispute while the investigation is ongoing
• Where a chargeback is found to be unjustified, we reserve the right to recover any chargeback fees incurred from the transaction in question

We always aim to act fairly and professionally and appreciate the opportunity to resolve concerns before they reach a formal dispute stage.

11. Non-refundable items — summary

To ensure complete transparency, the following are generally not eligible for refunds:

We will always consider exceptional circumstances and genuine hardship cases individually, and we reserve the right to offer goodwill remedies beyond what is strictly required by this policy.

12. Our right to cancel or terminate

WorkVera Limited reserves the right to cancel or terminate a service or order in the following circumstances:

• A customer is repeatedly abusive, threatening or acts in bad faith towards us or our representatives
• A customer provides false or misleading information at the time of purchase
• A customer misuses materials or intellectual property provided as part of a product or service (for example, redistributing our guides for commercial purposes without permission)
• A customer repeatedly fails to attend scheduled sessions or provide information reasonably required to deliver the service, making delivery impractical
• A payment fails or is reversed and the matter is not resolved within a reasonable time

Where we cancel for our own operational reasons (not due to a customer breach), we will provide:

• A pro-rated refund for any prepaid services not yet delivered; or
• A full refund if no part of the service has begun

Where we cancel due to a customer's serious breach, we may withhold refunds for services already delivered, to the extent permitted by applicable law.

13. Changes to this policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business model, or applicable law. When we make changes, we will:

• Update the "Last updated" date at the top of this page
• Take reasonable steps to notify customers of significant changes (for example, by a notice on our website or by email where we hold your contact details)

14. Contact us

If you have any questions about this policy, or if you wish to make a refund or cancellation request, please contact us at:

If you are not satisfied with our response, you may also refer your complaint to an alternative dispute resolution (ADR) body or the UK's courts as appropriate. If you are a UK consumer, you may also contact the Citizens Advice consumer helpline or the relevant trading standards body for your area.