WorkVera Limited ("WorkVera", "we", "us", or "our") is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, contact us, purchase our services or subscribe to our communications.
1. Who we are and how to contact us
For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), the data controller is:
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at the email above.
2. Our services and pricing
WorkVera Limited provides practical digital support services to individuals and small businesses. Our services and price ranges are shown below:
| Service | Description | Price range |
|---|---|---|
| Device & printer advisory | Guidance on choosing, setting up and maintaining devices and printers | £29.99 – £599.99 |
| Digital presence & visibility | Support with establishing and improving how your business appears online | £29.99 – £599.99 |
| Website advisory & management | Practical guidance and assistance with website setup, maintenance and improvements | £29.99 – £599.99 |
| Digital guides & reference kits | Written resources, checklists and reference materials for digital tasks | £29.99 – £599.99 |
All prices are in GBP. For full purchase, cancellation and refund details please refer to our Terms & Conditions, Refund & Cancellation Policy and Terms of Sale.
3. Scope of this Privacy Policy
This policy applies to:
- Visitors to our website at workvera.uk
- Individuals who contact us by email or contact form
- Customers who purchase any WorkVera service or digital product
- Individuals who sign up for our updates or email communications
It does not cover:
- Third-party websites or services linked from our site — they have their own privacy policies
- Data you provide directly to those third parties
4. The personal data we collect
4.1 Information you provide directly
- Contact details – name, email address, business name and any details you choose to share
- Enquiry details – information included when contacting us about your needs
- Billing and purchase details – information related to orders such as products purchased, amounts, dates and currency
- Marketing preferences – whether you wish to receive updates from us
Important: We do not ask for or store special category personal data such as health information, political opinions or similar as part of our services.
4.2 Information collected automatically
- Technical data – IP address, browser type, device type, operating system and approximate location (country/region)
- Usage data – pages visited, time on page, links clicked and how you navigate our site
This is typically collected via cookies. See our Cookie Policy for details.
4.3 Information from third parties
- Payment providers – basic payment confirmation and limited transaction details. We do not receive or store full card numbers or CVV codes
- Email platforms – delivery, open and unsubscribe data to help us improve communications
- Advertising platforms – where we run ads (e.g. Google Ads), we may receive aggregated performance data only. This does not identify you personally
5. How we use your personal data
5.1 To provide our services
- Processing and managing orders for WorkVera services and digital products
- Delivering digital content and materials you purchase
- Providing customer support and responding to questions
Legal basis: Performance of a contract; legitimate interests in delivering our services
5.2 To respond to enquiries
- Responding to contact form submissions and emails
- Helping you identify which service suits your needs
Legal basis: Contract performance or pre-contract steps; legitimate interests in communicating with prospective customers
5.3 To manage payments and prevent fraud
- Processing payments through third-party payment providers
- Keeping records of payments and refunds
- Monitoring for potentially fraudulent activity
Legal basis: Contract performance; legitimate interests in protecting our business; legal obligations
5.4 To operate and improve our website
- Understanding how visitors use our site to improve content and experience
- Monitoring performance and security
Legal basis: Legitimate interests in running a secure and effective website
5.5 To send marketing communications (where permitted)
- Sending updates or offers if you have opted in or we are otherwise permitted to do so
- Providing easy unsubscribe options at all times
Legal basis: Consent (where required); legitimate interests in promoting our services to existing customers where law permits
You can opt out of marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly.
5.6 To comply with legal obligations
- Keeping records required by tax and accounting rules
- Responding to lawful requests from regulators, law enforcement or courts
Legal basis: Legal obligations; legitimate interests in protecting our legal rights
6. Legal bases for processing (UK / EEA visitors)
We process your personal data on the following legal bases:
- Contract – where processing is necessary to perform a contract with you or take steps at your request before entering into one
- Legitimate interests – where processing is necessary for our legitimate business interests and does not override your fundamental rights
- Consent – where you have given clear consent for a specific purpose such as email marketing
- Legal obligation – where we are required by law to process data
Where we rely on consent, you can withdraw it at any time without affecting any processing that took place beforehand.
7. Cookies and similar technologies
We use cookies to make our website work correctly, remember preferences and understand how visitors use the site. Some cookies are essential; others are optional and may require your consent.
For full details please read our Cookie Policy.
8. How we share your personal data
We do not sell your personal data.
8.1 Service providers
Trusted third-party providers who help us operate our business, including payment processors, email platforms, web hosting providers, analytics tools, advertising platforms (aggregated data only) and professional advisers. These providers process your data only on our instructions and are bound by contractual obligations to protect it.
8.2 Legal and regulatory bodies
We may disclose your information where required by law, court order or official request, or to protect our rights, property or safety.
8.3 Business transfers
If WorkVera is ever sold or merged, your data may transfer as part of that process. We will ensure your rights continue to be protected and inform you where appropriate.
9. International transfers
We are based in the UK. Some service providers may be located outside the UK or EEA. Where we transfer personal data internationally, we ensure appropriate safeguards are in place — such as adequacy regulations, standard contractual clauses or other legally accepted mechanisms.
Contact us if you would like more information about specific transfer safeguards.
10. How long we keep your data
We keep personal data only for as long as necessary for the purposes it was collected, including meeting legal and accounting requirements.
Enquiry information is kept while we are actively in contact and for a reasonable period afterwards.
Order and payment records are kept as required by tax and accounting rules (typically up to 6–7 years).
Marketing preferences are kept until you opt out or we remove inactive contacts.
When data is no longer needed we will securely delete or anonymise it.
11. How we protect your data
We take appropriate technical and organisational measures to protect your personal data, including using reputable secure providers, limiting access to those who need it, secure authentication and keeping systems up to date.
Please note: No method of transmission over the internet is completely secure. While we take every reasonable precaution we cannot guarantee absolute security of data transmitted to our website.
12. Your rights (UK / EEA residents)
Subject to certain conditions you may have the right to:
- Access – request a copy of the personal data we hold about you
- Rectification – ask us to correct inaccurate or incomplete data
- Erasure – ask us to delete your personal data in certain circumstances
- Restriction – ask us to limit how we process your data in certain circumstances
- Data portability – request your data in a structured, machine-readable format
- Object – object to processing based on legitimate interests or direct marketing
- Withdraw consent – withdraw consent at any time where we rely on it
To exercise any of these rights please email us at info@workvera.uk.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). We would welcome the opportunity to address your concerns first.
13. Children's privacy
Our website and services are intended for adults and business users. They are not directed at children under the age of 18.
We do not knowingly collect personal data from children. If you believe a child has provided us with personal information please contact us so we can take appropriate steps.
14. Third-party links
Our website may link to third-party websites or tools. We do not control those sites and are not responsible for their privacy practices. We encourage you to review their policies before providing any personal data on external sites.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do we will update the "Last updated" date at the top of this page and take reasonable steps to inform you of significant changes. We encourage you to review this page periodically.
16. How to contact us about privacy
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: info@workvera.uk
We will respond promptly and do our best to resolve any concerns.