Written guidance for the devices and peripherals you rely on
Workvera's Device & Printer Advisory service produces structured written documentation for individuals and home-office users dealing with device issues, connectivity problems, configuration challenges, and peripheral setup. All guidance is delivered as a formatted written document — you follow the steps yourself, on your own device, without granting remote access to anyone.
Printers & Scanners
Printer disappeared from the network after a Windows update. Scanner no longer detected. Print jobs stuck in the queue. Wireless printing not working across multiple computers. We research your specific printer model and OS combination and document a clear, step-by-step resolution for you to follow.
Computers & Laptops
Slow performance after a software installation. Wi-Fi connectivity dropping. External monitor not recognised. Driver conflicts after an OS update. Peripheral devices not communicating with the computer. We document a structured resolution sequence based on your specific device, OS version, and the symptoms you describe.
Connectivity & Configuration
Devices that used to communicate no longer talking to each other. Cloud storage sync problems. USB devices not recognised. Router and network configuration affecting device performance. Account and software compatibility issues across multiple devices. We document clear configuration guidance tailored to your home or home-office setup.
From your request to your inbox — clear every step
Nothing is charged before you review a full invoice. Advisory begins only after you confirm payment.
Choose your plan
Select the plan below that fits your situation. Entry-level or long-term — all start the same way.
Fill in the request form
Describe your device, the issue, and what you've already tried. No card details are collected through the form.
Receive a full invoice
Within 24 hours our team sends a full itemised invoice to your email. Review it in full before deciding.
Pay & advisory opens
Pay by card or bank transfer only after reviewing the invoice. Advisory begins once payment is confirmed.
Guidance delivered
Your structured written guidance arrives in your inbox as a formatted PDF — to keep, reference, and follow at your own pace.
Six advisory plans — from a one-off issue to five years
All plans deliver structured written documentation to your inbox. Choose the plan that matches the scope and duration of support you need. You can start with an entry-level plan and move to a longer plan at any time.
Essential Issue Advisory
Structured written guidance for one clearly defined device, connectivity, or configuration issue. The most direct starting point — describe your issue, receive a documented resolution.
- Structured written guidance specific to your described issue
- Step-by-step numbered resolution sequence
- Device connectivity and configuration notes
- One structured follow-up response included
- Action steps documented for permanent reference
- One clearly defined issue
- One primary device
- Delivered within 24–48 hours of payment confirmation
One specific device or printer issue you need clearly documented step-by-step guidance to resolve — quickly and without remote access.
30-Day Advisory Access
Multiple documented advisory responses within a 30-day period — for ongoing device queries or getting a new device fully configured, connected, and documented.
- Multiple structured advisory responses within 30 days
- Connectivity, driver, and configuration guidance
- OS update and peripheral integration advisory
- Software and account compatibility notes
- Documented guidance history for ongoing reference
- Configuration alignment notes across your devices
- 30 days from advisory activation
- One primary device
- Elevated response handling · First response within 24 hours
Multiple related issues, or getting a new device fully set up and documented over a 30-day window without multiple one-off purchases.
6-Month Continuity Plan
Extended advisory continuity for home-office users managing two or more devices — configuration tracking, performance guidance, and a documented improvement report at close.
- All 30-Day Advisory Access coverage, extended to 6 months
- Peripheral and accessory integration guidance
- Cloud storage and account coordination advisory
- Device performance and maintenance guidance
- Structured configuration tracking notes
- Device improvement recommendations report at end of plan
- 6 months from advisory activation
- Up to 2 devices
- Priority response handling
Home-office users managing more than one device who want structured guidance readily available over a six-month period.
Annual Advisory Plan
Full-year advisory continuity with multi-device coordination, device lifecycle planning, and a structured annual configuration summary document.
- All 6-Month Continuity Plan coverage, extended to 12 months
- Multi-device coordination and ecosystem planning
- Annual device performance advisory session
- Device lifecycle and upgrade timing guidance
- Annual configuration summary document
- Structured 12-month usage recommendations
- 12 months from advisory activation
- Up to 3 devices
- High-priority response handling
Individuals managing multiple devices who want a year of consistent, documented advisory continuity and a structured annual summary.
3-Year Stability Plan
Mid-term advisory for households wanting consistent device guidance and lifecycle planning over three years — with a documented 3-year device roadmap and annual reviews.
- All Annual Advisory Plan coverage, extended to 36 months
- 3-year device lifecycle and upgrade roadmap document
- Smart device and peripheral coordination advisory
- Annual ecosystem review and documentation
- Annual configuration continuity summary (each year)
- 36 months from advisory activation
- Up to 4 devices
- High-priority response handling
Households wanting structured device planning for three years — upgrade cycles mapped out, annual reviews in place, no reactive scramble.
5-Year Ecosystem Plan
Workvera's most comprehensive device advisory plan — covering your full home or home-office device ecosystem for five years, for up to five devices and three named users.
- All 3-Year Stability Plan coverage, extended to 60 months
- Full home ecosystem coordination and planning
- Smart TV, tablet, and all peripheral advisory
- Annual structured ecosystem review sessions
- Annual ecosystem review summary reports
- Personalised 5-year device roadmap document
- Long-term configuration tracking documentation
- 60 months from advisory activation
- Up to 5 devices · Up to 3 named users
- Highest-tier response handling
Households who want to treat their device ecosystem as a planned long-term asset — with complete documentation, annual reviews, and never having to start from scratch again.
All six plans side by side
A clear comparison of what each plan covers, how long it runs, and how many devices are included
| Plan | Price | Duration | Devices | Follow-up included | Lifecycle roadmap | Annual review |
|---|---|---|---|---|---|---|
| Essential Issue Advisory | £29 | One-time | 1 | ✓ (1 response) | — | — |
| 30-Day Advisory Access | £59 | 30 days | 1 | ✓ Multiple | — | — |
| 6-Month Continuity Plan | £149 | 6 months | Up to 2 | ✓ Ongoing | — | — |
| Annual Advisory Plan | £249 | 12 months | Up to 3 | ✓ Ongoing | — | ✓ |
| 3-Year Stability Plan | £399 | 36 months | Up to 4 | ✓ Ongoing | ✓ 3-year | ✓ Each year |
| 5-Year Ecosystem Plan | £599 | 60 months | Up to 5 · 3 users | ✓ Ongoing | ✓ 5-year | ✓ Each year |
| All plans: written documentation delivered by email · No remote access · No phone calls required · 14-day cancellation window before advisory commences | ||||||
Every plan fully explained
Exactly what each plan includes, who it is suited to, and what you will receive
Essential Issue Advisory
Structured written guidance for one clearly defined device issue — documented and delivered to your inbox within 24–48 hours.
Designed for individuals who have one specific, clearly defined problem with a device, printer, or connected peripheral. You describe the issue in the request form — the device make and model, operating system, and what you have already tried — and our team produces a structured written document tailored to your situation. The document includes a clear analysis of the issue, a numbered step-by-step resolution sequence written for your specific device and OS, configuration notes, and a reference section to keep permanently. Suitable for: printer disappearing from network, scanner not recognised after update, laptop connectivity error, driver conflict, peripheral not communicating.
- Structured written guidance document specific to your described issue and device
- Step-by-step numbered resolution sequence written for your OS and setup
- Device connectivity and configuration notes
- One documented follow-up response if a direct clarification is needed
- Permanent reference document — no expiry, keep and re-read anytime
- One clearly defined issue · One primary device
- Delivered within 24–48 hours of payment confirmation
30-Day Advisory Access
Multiple documented advisory responses within a 30-day window — for ongoing queries or setting up a new device.
Suitable for individuals dealing with several related issues, or those who have recently acquired a new device and want structured guidance to get it fully configured and documented. Multiple advisory queries are submitted and responded to within the 30-day window. Particularly useful when setting up a new printer across two computers, configuring cloud storage alongside a new laptop, or dealing with several connectivity questions after a broadband provider change. Each response is delivered as a structured written document, and a guidance history is maintained throughout the period.
- Multiple structured advisory responses within 30 days
- Connectivity, driver, and configuration guidance per query
- OS update and peripheral integration advisory
- Software and account compatibility notes
- Documented guidance history maintained throughout
- Configuration alignment notes where multiple devices are involved
- 30 days from activation · One primary device · First response within 24 hours
6-Month Continuity Plan
Six months of structured advisory continuity for home-office users managing two or more devices.
Extended advisory continuity for individuals managing more than one device who want structured guidance available over a six-month window. Goes beyond basic issue resolution to include cloud storage and account coordination, performance and maintenance advisory, and structured configuration tracking across both devices. At the close of the six-month period, a device improvement recommendations report is produced — giving you a documented picture of your device environment and what to address next. Priority response handling means queries are addressed before standard-tier plans.
- All 30-Day Advisory Access coverage, extended to 6 months
- Peripheral and accessory integration guidance
- Cloud storage and account coordination advisory
- Device performance and maintenance guidance
- Structured configuration tracking notes across both devices
- Device improvement recommendations report at end of plan
- 6 months from activation · Up to 2 devices · Priority response handling
Annual Advisory Plan
Full-year advisory continuity with multi-device coordination and a structured annual configuration summary.
A 12-month plan for individuals managing multiple devices who want consistent documented guidance across a full year. Adds multi-device coordination and ecosystem planning — helping you understand how your devices work together, when to update or replace them, and how to maintain a stable configuration across your home environment. An annual device performance advisory session and a structured annual configuration summary document are produced at the 12-month mark, giving you a clear record of your device environment and a recommended path forward.
- All 6-Month Continuity Plan coverage, extended to 12 months
- Multi-device coordination and ecosystem planning guidance
- Annual device performance advisory session
- Device lifecycle and upgrade timing guidance
- Annual configuration summary document
- Structured 12-month usage recommendations
- 12 months from activation · Up to 3 devices · High-priority response handling
3-Year Stability Plan
Three years of structured device advisory with a documented device lifecycle roadmap and annual reviews.
A mid-term advisory plan for households wanting structured device coverage over three years. Includes a 3-year device lifecycle and upgrade roadmap document produced in the first period of the plan — mapping out upgrade cycles, identifying ageing devices, and structuring when decisions need to be made. Annual ecosystem reviews are conducted each year and a configuration continuity summary is produced annually. Smart device and peripheral coordination advisory is included, covering how newer additions to the household (smart TVs, tablets, NAS devices) interact with the existing setup.
- All Annual Advisory Plan coverage, extended to 36 months
- 3-year device lifecycle and upgrade roadmap document
- Smart device and peripheral coordination advisory
- Annual ecosystem review and documentation
- Annual configuration continuity summary produced each year
- 36 months from activation · Up to 4 devices · High-priority response handling
5-Year Ecosystem Plan
Five years of comprehensive device ecosystem advisory — the most complete long-term plan Workvera offers.
Workvera's most comprehensive device advisory plan — covering your full home or home-office ecosystem for five years, for up to five devices and up to three named users. At the start of the plan, a personalised 5-year device roadmap document is produced covering all current devices, their lifecycle status, and a structured plan for the five-year period. Annual structured ecosystem review sessions are conducted and annual review summary reports are produced each year. For households who want to treat their device environment as a managed, documented long-term asset — with complete clarity and never having to start from scratch when something changes.
- All 3-Year Stability Plan coverage, extended to 60 months
- Full home ecosystem coordination and annual planning
- Smart TV, tablet, and all peripheral device advisory
- Annual structured ecosystem review sessions
- Annual ecosystem review summary reports (each year)
- Personalised 5-year device roadmap document (produced at start)
- Long-term configuration tracking documentation maintained throughout
- 60 months from activation · Up to 5 devices · Up to 3 named users · Highest-tier response handling
Right for you — and what we don't do
Understand exactly who this service is designed for, and what falls outside our scope
Workvera's Device & Printer Advisory is designed for individuals and home-office users who deal with device and peripheral issues and want clear, documented guidance — without needing a technician to visit, without granting remote access to their computer, and without paying ongoing managed IT fees.
Our customers typically describe situations like: "My printer worked perfectly until a Windows update, and now I can't get it back on the network." Or: "I've just got a new laptop and I need to get everything transferred and configured properly." Or: "I manage three devices at home and things keep conflicting — I just want everything documented so I know what to do."
This service is suited to you if:
- You have a specific device or printer issue you cannot resolve through standard troubleshooting
- You've just bought a new device and want structured guidance to set it up correctly from the start
- You manage a home office with multiple devices and want documented configuration guidance you can keep
- You want to understand your device environment clearly — upgrade cycles, compatibility, maintenance — over the long term
- You want written documentation rather than a phone call or remote session you can't refer back to later
- You are a retiree, freelancer, carer, or home worker who manages devices independently and wants a reliable reference
What Workvera does not do
Workvera is a written advisory service. The following are outside the scope of this service — not because we lack knowledge, but because our model is documentation-based by design:
- We do not take remote control of your computer or device — ever
- We do not physically repair or replace hardware components
- We do not visit your home or premises
- We do not access your files, accounts, or operating system on your behalf
- We do not install or uninstall software for you
- We do not provide a break-fix repair service or managed IT support
If you need hands-on repair, a technician visit, or managed IT support, those are different service types — and we will tell you plainly if your situation falls outside what structured written advisory can address.
Ready to get your device issue resolved?
Choose a plan above and fill in the short request form. Our team will review your details and send a full invoice to your email within 24 hours. No payment until you have reviewed and approved the invoice.
- No card details collected through the form — invoice sent first
- Written guidance delivered to your inbox within 24–48 hours of payment
- No remote access to your device — you follow the guidance yourself
- Plans from £29 — available to individuals and businesses
FAQs about Device & Printer Advisory
Everything you need to know before choosing a plan
The more detail you provide, the more precisely we can tailor the guidance. The most useful information to include is:
- The device type, make, and model (e.g. HP LaserJet MFP M130nw, Dell Inspiron 15 laptop)
- The operating system and version (e.g. Windows 11 Home, macOS Ventura 13.4)
- A clear description of what the problem is and when it started
- What you have already tried to resolve it
- Whether the issue is affecting one device or multiple
You do not need to provide any passwords, login credentials, or access to your device — the guidance is produced from the information you describe and our research into your device model and OS.
Your advisory arrives as a structured written document delivered to your email address. Depending on the plan and complexity of the issue, it may be delivered as a formatted PDF, a structured email document, or a combination of both.
The document is formatted with numbered steps, clear headings, configuration notes, and a reference section. It is written in plain English — not technical jargon — and is designed to be followed by someone without prior IT knowledge. The level of detail matches the complexity of what you described: a straightforward printer reconnection will be several clear steps; a multi-device configuration issue will be a longer, more detailed document.
All plans include at least one structured follow-up response. If the guidance provided does not resolve your issue, you can reply with additional details about what happened when you followed the steps — and our team will produce a follow-up document addressing what to try next, based on the new information.
In the rare case where an issue is genuinely outside what written advisory can address — for example, a hardware fault that can only be diagnosed by physical inspection — we will tell you plainly and advise you on what type of service (such as a local repair centre) would be better suited to your situation.
Yes. If you start with an Essential Issue Advisory or 30-Day plan and want to continue with longer advisory, you can purchase the next plan at any time. Plans are independent — each generates its own invoice and advisory period.
Many customers start with the £29 Essential Issue Advisory to experience how Workvera's documentation works, and then choose a longer plan for continued support. There is no obligation to continue and no automatic renewal.
Yes — advisory is available for Windows (Windows 10 and Windows 11), macOS (current and recent versions), and commonly used Linux distributions. The request form asks for your OS and version so the guidance is written specifically for your environment.
The majority of our customers use Windows-based devices and HP, Canon, Epson, or Brother printers — but all mainstream makes and models are covered. If you are unsure whether your device is covered, contact us before purchasing and we will confirm.
You may request a full refund within 14 days of payment, provided advisory has not yet commenced. "Commenced" means that structured written guidance has been produced and sent to your email address. Once advisory has commenced, the plan is non-refundable — because the time and expertise invested in producing the documentation cannot be reclaimed.
Full details are in our Refund & Cancellation Policy.