Delivery & Fulfilment Policy

1. About WorkVera Limited

WorkVera Limited is a UK-registered company providing practical digital support services to individuals, sole traders and small businesses. We help customers with device and printer guidance, digital presence and visibility, website advisory and management, and digital reference materials.

We are registered in England and Wales. Our contact email is info@workvera.co.uk. All purchases are made directly through our website at workvera.co.uk or by arrangement confirmed in writing by email.

2. Nature of services

WorkVera Limited provides structured digital guidance and advisory services across four areas: device and printer advisory, digital presence and visibility, website advisory and management, and digital guides and reference kits.

We do not sell or ship physical products. No tangible goods are dispatched at any stage. All services, materials, documentation and advisory sessions are delivered entirely electronically — via email, digital document or remote session.

Our services fall into two broad categories: one-off advisory engagements and digital product purchases (where a specific session, report or digital product is delivered upon purchase) and ongoing or subscription-based plans (where advisory access or managed service delivery is provided for a defined period beginning at the point of payment confirmation).

3. Delivery method

After successful payment confirmation, services and products are delivered through one or more of the following methods, depending on the specific service or package purchased:

• Email communication — service materials, written guidance, reports and advisory outputs sent directly to the email address provided at the time of purchase
• Structured written instructions — step-by-step written guidance tailored to your device, digital presence, website or other specific query
• Digital workflow documentation — formatted reference documents, checklists and process guides delivered electronically
• Digital download — for digital guides and reference kits, a download link or attachment delivered by email following payment confirmation
• Scheduled advisory sessions — where applicable, remote sessions conducted by video call, telephone or written exchange, arranged at a mutually agreed time

The specific delivery method for your purchase will be stated on the relevant service or product page at checkout and confirmed in your order confirmation email.

4. Delivery timeframes

Unless otherwise stated on the specific service or product page at the time of purchase, the following standard delivery timeframes apply:

4.1 Subscription and ongoing service plans

For subscription plans and ongoing managed service packages, access begins upon payment confirmation and remains active for the purchased duration. Your order confirmation email will confirm your plan start date and the period covered.

4.2 Scheduled advisory sessions

Where a service includes a scheduled advisory session, WorkVera will contact you within 24 hours of payment confirmation to arrange a mutually convenient time. We will always aim to accommodate your preferred timing where possible.

5. Fulfilment completion

A service or product purchased from WorkVera Limited is considered fulfilled when any one of the following conditions is met:

• Digital instructions, guidance materials, reference kits or advisory documentation have been sent to the customer's registered email address
• A download link or digital product file has been delivered to the customer's registered email address
• A scheduled advisory session has been completed as arranged between WorkVera Limited and the customer
• Access to a subscribed or ongoing service period has commenced following payment confirmation

For multi-component or phased service packages, fulfilment is assessed on a per-component basis. Your order confirmation and any subsequent correspondence will set out the components of your package and their respective delivery stages.

6. Customer responsibilities

To enable prompt and accurate delivery, customers are responsible for the following:

• Providing accurate contact information at the time of purchase — in particular, a valid and regularly monitored email address
• Responding to requests for clarification — some services require WorkVera to gather additional information about your device, website, digital presence or specific requirements before tailored guidance can be delivered. Timely responses are required for delivery to proceed
• Attending scheduled sessions at agreed times — for services that include a remote advisory session, customers are expected to attend at the confirmed time. Please refer to our Refund & Cancellation Policy for details on cancellations and no-shows
• Checking spam and junk folders — email delivery can occasionally be affected by spam filters. If you are expecting materials and have not received them, please check these folders before contacting us

7. Non-delivery & access issues

If you do not receive your order confirmation email immediately after purchase, or if your service guidance or digital product has not been delivered within 24 hours of confirmed payment, please take the following steps:

• Check your spam, junk or promotions folder in your email client
• Confirm that the email address you provided at checkout is correct
• If you still have not received your delivery, contact us at info@workvera.co.uk with your name, the email address used at checkout, and your order reference or payment receipt

7.1 What to include when reporting a non-delivery

When contacting us about a non-delivery, please include the following to help us investigate quickly:

• Your full name
• The email address used to place the order
• The name of the service or product purchased
• The date and approximate time of purchase
• Your order reference or payment confirmation number (if available)

We aim to acknowledge all non-delivery reports within 2 working days and resolve them within 5 working days.

8. Refunds

Refund eligibility and processing are governed by our Refund & Cancellation Policy, which should be read alongside this Delivery & Fulfilment Policy.

The key points to note in the context of delivery and fulfilment are:

• If a service or product cannot be delivered due to technical or operational reasons on our side, the customer may request a full refund in accordance with our Refund & Cancellation Policy
• Once a service has been delivered and fulfilled as defined in Section 5, refunds are not automatically available for change of mind — but we will always review genuine complaints about quality, accuracy or access failures
• For digital guides and reference kits, the right to cancel may be lost once a download link has been provided and you have acknowledged this at checkout, in accordance with UK consumer law
• UK consumers retain statutory cooling-off rights under the Consumer Contracts Regulations 2013, subject to applicable exceptions where delivery has commenced at the customer's request

9. International customers

WorkVera's digital services are available to customers internationally. Because all services and products are delivered electronically, there are no customs, import or shipping considerations applicable to your purchase.

• Delivery timelines remain the same — our standard 24-hour delivery timeframe applies regardless of your location
• Time zone differences — for services involving scheduled advisory sessions, session times will be agreed taking into account time zone differences between WorkVera (based in the UK) and the customer. We will always aim to accommodate reasonable scheduling preferences
• All prices are in GBP (£) — any currency conversion is the responsibility of your payment provider. WorkVera Limited is not responsible for exchange rate variations or conversion fees charged by your bank or card provider
• UK consumer law — statutory rights under UK consumer legislation apply to consumer purchases made in the UK. Customers outside the UK should note that different statutory protections may apply in their own jurisdiction

10. Contact us

If you have any questions about this Delivery & Fulfilment Policy, have not received your service or product within the stated timeframe, or wish to report an access issue, please contact us:

This policy should be read alongside WorkVera's other legal documents, all available at workvera.co.uk:

• Terms & Conditions
• Terms of Sale
• Refund & Cancellation Policy
• Privacy Policy
• Cookie Policy
• Disclaimer

If you are not satisfied with our response to a delivery concern, you may also contact the Citizens Advice consumer helpline or the relevant trading standards body for your area. UK consumers may refer disputes to the UK's courts as appropriate.